Privacy Policy
How We Protect Your Information
At Ascend Hikes, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we keep it safe when you use our website or book our services.
Last Updated: September 2025
Information We Collect
Personal Information You Give Us
When you contact us or book a trip, we collect information like your name, email address, phone number, home address, passport details, emergency contact information, medical conditions relevant to trekking, and payment information. We only collect information that’s necessary to provide our services and ensure your safety during your Nepal adventure.
Information We Collect Automatically
When you visit our website, we automatically collect some information including your IP address, browser type, device information, pages you visit on our site, time spent on our website, and referring website if you came from another site. This helps us understand how people use our website and improve our services.
Cookies
Our website uses cookies, which are small files stored on your device to help our website work properly. We use essential cookies that are necessary for the website to function, analytics cookies to understand how visitors use our site, and preference cookies to remember your settings and choices.
How We Use Your Information
We use your personal information to process your booking and provide our trekking services, communicate with you about your trip and send important updates, ensure your safety and provide appropriate support during your adventure, improve our website and services based on user feedback, and comply with legal requirements and regulations in Nepal and internationally.
We never sell your personal information to third parties or use it for marketing purposes unless you specifically agree to receive our newsletter or promotional emails.
How We Share Your Information
We only share your information when necessary to provide our services. This includes sharing relevant details with our local guides, accommodation providers, and transport partners who are part of your trip, government authorities when required for permits and registrations, medical professionals in case of emergency during your trek, and payment processors to handle your transactions securely.
All our partners are required to keep your information confidential and use it only for providing services related to your trip.
How We Protect Your Information
We take your data security seriously and use industry-standard security measures including secure servers and encrypted data transmission, limited access to personal information on a need-to-know basis, regular security updates and monitoring of our systems, and secure disposal of information when it’s no longer needed.
However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security of your information.
Your Rights and Choices
You have several rights regarding your personal information. You can request access to the personal information we have about you, ask us to correct any incorrect or outdated information, request deletion of your personal information (subject to legal requirements), opt out of marketing communications at any time, and request a copy of your personal information in a portable format.
To exercise any of these rights, please contact us using the information provided below.
Data Retention
We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Booking information is kept for 7 years for legal and tax purposes, payment information is processed and not stored long-term, medical information is kept confidential and destroyed after your trip unless needed for ongoing safety records, and website analytics data is kept in anonymized form to improve our services.
International Data Transfers
As a Nepal-based company serving international clients, we may transfer your information between Nepal and other countries as necessary to provide our services. We ensure that any international transfers comply with applicable privacy laws and that your information receives adequate protection.
Third-Party Services
Our website may contain links to third-party websites like social media platforms, payment processors, or travel resources. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
We use some third-party services to improve our website and services, including website analytics tools, payment processing services, and email communication platforms. These providers are required to protect your information according to their own privacy policies.
Children’s Privacy
Our services are designed for adults, and we do not knowingly collect personal information from children under 16 years of age. If a child will be participating in a trek, we collect necessary information through their parent or legal guardian. If you believe we have collected information from a child without proper consent, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Last Updated” date. For significant changes, we will notify you by email if we have your contact information.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Booking System Privacy
When you use our online booking system, all information is transmitted using secure encryption technology. Your booking details are stored securely and accessed only by authorized staff members. We do not store complete credit card information on our servers – payment processing is handled by secure third-party processors.
Your booking confirmation and trip details are sent to your email address, so please ensure you provide an email account that you check regularly and that is secure.
Cookie Policy Details
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They include session cookies to maintain your browsing session, security cookies to protect against fraud and unauthorized access, and functionality cookies to remember your preferences and settings.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, which pages are most popular, how long people spend on different sections, and what devices and browsers are most commonly used. This information helps us improve our website design and content.
Marketing Cookies
If you agree to receive marketing communications, we may use cookies to track which emails you open, and which links you click. This helps us send you more relevant information about our services and Nepal travel opportunities.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
Email: ascendhikes@gmail.com
Phone: +977-9803667776
Address: Budhanilkantha-12, Kathmandu, Nepal
We will respond to privacy-related inquiries within 30 days and work with you to address any concerns about your personal information.
Your Consent
By using our website and booking our services, you consent to the collection and use of your information as described in this privacy policy. If you do not agree with any part of this policy, please do not use our website or services.
You can withdraw your consent at any time by contacting us, though this may affect our ability to provide certain services to you.
